SAP Cloud for Customer on Amazon Web Services SOC 2 (ISAE 3000) Audit Report 2021 H2

SAP Cloud for Customer System Supported by Infrastructure Managed by Amazon Web Services is an SAP Customer Relationship Management (CRM) Software-as-a-Service offering, powered by SAP HANA. It is a set of solutions for sales and service teams. All solutions are pre-integrated with SAP Business Suite and the solutions are supported on a wide range of browsers and mobile devices. 

SAP Cloud for Customer System Supported by Infrastructure Managed by Amazon Web Services is a multi-tenant cloud offering that bridge sales, customer service and social CRM together. 

In Q3 2020, the SAP Board approved the migration to SAP’s Next-Generation Cloud Delivery model, with the goal of modernizing SAP’s cloud delivery infrastructure, transitioning the majority of the cloud solutions to run on the Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform, or Alibaba Cloud, as well as SAP Cloud infrastructure solution (4+1) and retiring and shutting down the legacy infrastructure platforms by the end of 2022. 

SOC 2 reports fulfill various information and assurance needs of customers and aim to place trust in SAP’s service organization systems, processes and controls. These narratives are related to the trust principles Security, Availability, Confidentiality Processing Integrity or Privacy which must be met to demonstrate a well-designed system.  SOC 2 also contains details on performed tests and their results. SOC 2 Type 1 covers management’s description of a service organization’s system and the suitability of the design of controls at a specific point in time, whereas a SOC 2 Type 2 also includes the operating effectiveness of controls for a dedicated period of time.

SAP Cloud for Customer on AWS has regularly prepared SOC 2 Type 1 audit reports by an independent 3rd party accountant. This version of the report covers the audit period as of 31. October 2021, offered in the data centers Frankfurt (Germany), Oregon (USA), Sydney (Australia), Virginia (USA), Sao Paulo (Brazil), Ohio (USA), Paris (France), and Singapore.

The use of these reports is restricted. A copy of this report is available for all SAP customers and prospects with non-disclosure agreement in place.