SAP Field Service Management SOC 2 (ISAE 3000) Audit Report 2022 H1

SAP Field Service Management (FSM) is a Software-as-a-Service offering that connects and enables operations while simplifying and automating processes.

SAP FSM provides the following solutions: 

  • Orchestrate Maintenance and Service work obtained from the integration with SAP S/4, including Planned, Reactive, and Predictive maintenance and service tickets.'
  • Optimize these jobs and resource schedules using advanced rules with automatic routing and scheduling to best match the technician and their skills to the task at hand. 
  • Source third-party resources through Crowd Sourcing and Partner Collaboration.
  • On/Offline mobility for engineering teams.

SOC 2 reports fulfill various information and assurance needs of customers and aim to place trust in SAP’s service organization systems, processes, and controls. These narratives are related to the trust principles Security, Availability, Confidentiality Processing Integrity or Privacy which must be met to demonstrate a well-designed system. SOC 2 also contains details on performed tests and their results. SOC 2 Type 1 covers management’s description of a service organization’s system and the suitability of the design of controls at a specific point in time, whereas a SOC 2 Type 2 also includes the operating effectiveness of controls for a dedicated period of time.

SAP Field Service Management (FSM) has regularly prepared SOC 2 Type 1 audit reports by an independent 3rd party accountant. This version of the report covers the audit period 1. November 2021 to 31. March 2022, in the data centers Mulhuddart (Ireland), Sydney (Australia), Beijing (China), Virginia (USA) and Frankfurt (Germany) and the trust principles Security, Availability, Processing Integrity and Confidentiality.

The use of these reports is restricted. A copy of this report is available for all SAP customers and prospects with non-disclosure agreement in place.