SAP Intelligent Returns Management

Optimize your margin and customer experience by guiding a product return from the customer to the final dispositioning step.

Turn the challenges of product returns into opportunities

Improve customer retention and brand connection with a fluid returns experience for consumers, while increasing productivity of store associates and reducing process costs.


Give consumers a flexible return process at no cost while protecting your bottom line. With the SAP Intelligent Returns Management solution, you can deliver on this promise with higher profits and a smoother customer experience.

  • On-premise and cloud deployment
  • AI-assisted customer routing and returns dispositioning
  • Analytics engine that introduces the visibility to optimize returns
  • Machine learning models that accelerate decision-making and detect fraudulent behavior


Guide customers through a smooth and transparent return experience

Improve customer retention and brand connection with a returns experience that is intuitive, fluid and keeps the customer updated throughout the process.

Deliver the best-possible disposition for returned products

Maximize margins on returns, protect your brand, drive carbon-friendly return options, and reduce the amount of goods that end up in landfills.

Understand root causes and take action to reduce the volume of returns

Identify key trends early and mitigate issues to drive corrective actions, optimize assortments, and price points.


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Customer routing

  • Provide a smooth returns process
  • Improve customer retention and brand connection
  • Reduce costs by aligning channel recommendations with customer preferences

Return-to-store options

  • Standardized processes to capture returns 
  • Confirm and initiate the optimum routing flow
  • Drive incentives for store returns to create new opportunities 


Returns dispositioning

  • Provide fast and simple guidance that enables associates to make the right decisions
  • Limit value leakage by optimizing dispositioning
  • Boost associate productivity and consistency with better real-time insight

Returns analytics

  • Give new-found visibility into the returns process by using an analytics engine
  • Track and maximize key performance indicators, such as sell-through rates
  • Inform your upstream sales funnel by identifying emerging trends in customer returns

Technical and Security Information

SAP provides built-in security features and add-on solutions to help you protect your enterprise. This product is deployed in the cloud and is available as software as a service (SaaS), so you can access your software from any web browser.

Data security

Help protect confidentiality and data integrity.

Business process security

Support compliance with regulatory requirements.

Risk and threat mitigation

Drive continuous improvement across your operations.

Installation and setup

Follow these setup instructions so you can start running your SAP software quickly and confidently.


Optimize the configuration of SAP products with our comprehensive configuration guide.


Find out how you can integrate SAP products with your existing IT landscape.

Get Started

Jump-start your implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.


Transform your business quickly and effectively by taking advantage of our holistic service and support plans, expert consulting services, custom application development, proven best practices, and deep industry and technical knowledge.


Help keep your SAP solutions running at peak performance with our IT experts and support services, including long-term plans, embedded teams, remote technology support, self-service portal, and innovation strategies.

Questions? Get in touch!