SAP Employee Technology Experience by Qualtrics 

Better employee technology experiences lead to a more engaged and productive workforce.

Close technology and digital employee experience gaps

By understanding how technology investments, resources, and services are impacting your employees, you can adapt your technology to better meet employee needs.

SAP Employee Technology Experience by Qualtrics

With the SAP Employee Technology Experience by Qualtrics solution, you can deliver exceptional technology experiences to keep employees happy, empowered, and motivated to perform at their best.
  • Cloud deployment
  • Improved employee technology satisfaction
  • Maximized employee adoption of new technology
  • Increased employee engagement and intent to stay

Key Benefits

Gain a complete understanding of the everyday technology experience

Invest with confidence by designing and continually improving technology experiences to boost productivity, innovation, and intent to stay.

Ensure new implementations are successful and truly meet employee needs

Monitor feedback throughout transformation projects, gathering insights from the teams responsible for the implementation and the employees impacted.

Improve ongoing IT support processes, quality, and perception

Meet and exceed employee expectations using experience data analysis with closed-loop actioning to improve the quality and efficiency of support and service offerings.

Key Capabilities

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Key driver analysis

  • Pinpoint priority areas for improving everyday technology experiences
  • Use insights to identify opportunities to improve productivity and job enablement

Configurable employee survey capabilities

  • Understand pre- and post-implementation sentiment
  • Use continuous listening capabilities to understand the overall technology experience 

Digital intercepts and ticketing

  • Meet employees in the flow of work to gather insights on their technology experience
  • Deploy transactional feedback loops as part of support

Build a business case

New Microsoft and Qualtrics study reveals the impact of breakthrough technology experiences on employee engagement

From software updates to hardware failures, bad IT experiences can be incredibly frustrating. Our latest study in conjunction with Microsoft shows just how impactful the technology experience is on the employee experience.

A concrete way to measure IT’s impact on an employee’s at-work experience

Improving employee sentiment and loyalty is a critical way for an organization to attract winning talent. A connected, flexible, and empowering workplace experience sends a clear signal that employees are valued and work for a forward-leaning organization.

Technical and Security Information

SAP provides built-in security features and add-on solutions to help you protect your enterprise. This product is deployed in the cloud and is available as software as a service (SaaS), so you can access your software from any web browser.

Data security

Help protect confidentiality and data integrity.

Business process security

Support compliance with regulatory requirements.

Risk and threat mitigation

Drive continuous improvement across your operations.

Installation and setup

Follow these setup instructions so you can start running your SAP software quickly and confidently.


Optimize the configuration of SAP products with our comprehensive configuration guide.


Find out how you can integrate SAP products with your existing IT landscape.

Get Started

Jump-start your implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.

Advisory and Design Service for Employee Experience with HXM Solutions from SAP

Reimagine HR processes to strengthen employee engagement, performance, and retention. This service has four advisory-based modules that help you discover, design, impact, and adopt Human Experience Management (HXM) programs. Mix and match the modules you need, depending on where you are in your HXM journey.

  • Co-create meaningful employee experiences for improved outcomes
  • Foster a culture enabling an exceptional, unique work experience
  • Understand key drivers of attraction, engagement, and retention

Implementation Service for Experience Management for HR

The experience management (XM) bundle for core HR facilitates holistic, personalized workforce development, allowing you to quickly begin transforming the employee experience. The service enables you to rapidly implement and deploy the XM bundle for core HR.

  • Understand employee sentiment at different touch points to increase engagement
  • Standardize HR processes across the workforce, supported by a consistent HR system of record
  • Automate and scale employee listening based on transactions in SAP SuccessFactors solutions

Support Services

SAP Enterprise Support, cloud edition for SAP SuccessFactors HXM Suite

Embedded in every SAP cloud solution at no additional fee, the SAP Enterprise Support, cloud editions offering is SAP's foundational success plan to help drive your immediate and ongoing success. 

  • Get expert guidance through SAP Enterprise Support value maps and during mission-critical situations
  • Build competency and expand skills easily with the SAP Enterprise Support Academy program
  • Access tools, reports, and services to unlock the business value of existing investments for faster innovation
  • Get the attention you need at the speed you expect for whatever issues arise, regardless of your deployment scenario
  • Administer cloud environments effectively with our advanced cloud-based tool for application lifecycle management (ALM) 

SAP Preferred Success for HXM solutions from SAP

Realize the value of your SAP cloud solution with our success resources from SAP Preferred Success to achieve your desired business outcomes and drive continuous value with HXM solutions from SAP. 

  • Achieve an enhanced user experience
  • Implement faster adoption of the latest innovations and generate new business insights
  • Improve business performance and process integration
  • Decrease turnover resulting in decreased operational costs

Questions? Get in touch!