fixed-height-small
text-white

man in a bussiness suite looking away

Foundational Success Plan

Drive fast solution adoption and run confidently with onboarding, customer support, and technical cloud operations—included with every SAP cloud solution.

Contact us

Read the announcement

default

#

default

#

primary

default

#

secondary

#0040B0
#EBF8FF

Get started and achieve continuous value with confidence

defaultImageType
middle-media
business woman on a laptop

default

#

The Foundational Success Plan helps you get solutions up and running, protects business continuity, and puts your business on track to achieve ongoing value. It’s centered around the proven SAP Enterprise Support offering included with every SAP cloud solution, ​expanded with technical operations for cloud solutions and onboarding.

default

#

link

default

#

link

defaultImageType
defaultImageSize

default

#

Empower your organization

Prepare your business with onboarding, self-service channels, best practice content, remote services, and access to support experts.

default

#

link

default

#

link

default

#

Protect business continuity

Get preventive 24/7 mission-critical support, with SLAs powered by AI that works behind the scenes to flag risks and help your business run smoothly.

default

#

link

default

#

link

default

#

Advance with guided transformation

Plan, deploy, operate, and optimize your cloud solutions with SAP Cloud ALM—the solution that helps you transform, drive toward a clean core, and run applications with confidence.

default

#

link

default

#

link

default

#

Experience seamless operations

Trust in agile managed cloud operations with robust security, compliance, and ongoing availability across your SAP cloud landscape.

default

#

link

default

#

link

background-color
no-color
section-grid-empty-inner-spacing
false

Key elements in this plan

Experience support and operations that are effortless, intelligent, preventive, and proactive to keep risks from slowing you down.

icons
defaultImageSize

begin icon

Background blue 2

default

#

Onboarding

Get a smooth start with onboarding resources, embedded launch activities, and services to prepare for your transformation and get your solution up and running.

Get started

default

#

link

default

#

link

favorite list icon

Background blue 2

default

#

Customer support

Protect business continuity and drive value realization with SAP Enterprise Support, comprised of curated content, guidance, learning, mission-critical support, and more.

Explore SAP Enterprise Support

default

#

link

default

#

link

cloud check icon

Background blue 2

default

#

Technical operations for cloud

Enable secure, reliable, and high-performing operations with services to run and manage cloud solutions.

Learn about cloud operations

default

#

link

default

#

link

Need more? Compare plans

style
divider-top
background-color
no-color
alignment
left
ignoreBottomPadding
false

See how customers are succeeding with SAP

defaultImageType
middle-media
Logo of Honeywell

default

#

Minimizing downtime with SAP Enterprise Support

SAP’s technical support team helped Honeywell find a rapid resolution that restored operations after a planned SAP for Me portal upgrade.

dgl

Read the story

link

default

#

link

Logo of Siglent Technologies, an SAP customer.

default

#

Meeting unexpected demand with SAP technical support

The proactive approach and recommendations from SAP Enterprise Support helped Siglent Technologies resolve a business pain point.

dgl

Read the story

link

default

#

link

Logo of SAT InfoTech, an SAP customer.

default

#

Helping customers streamline operations

SAT InfoTech migrated complex legacy data to a cloud ERP system while providing transparency and minimizing errors using SAP solutions.

dgl

Read the story

link

default

#

link

style
divider-top
background-color
no-color
alignment
left
ignoreBottomPadding
false
solid-light
blue-1
blue-7
horizontal
light
blue

AI is Transforming Support: Navigating the Autonomous Enterprise

In the latest episode of SAP Change Makers podcast, hear our leaders explore what the Autonomous Enterprise means for Support from SAP — today and tomorrow.

manual

Listen now

#

link-target-same

secondary

What analysts are saying

defaultImageType
middle-media
IDC analyst report for SAP’s Foundational Success Plan

default

#

IDC explores the ROI of SAP’s Foundational Success Plan

Organizations that used Foundational Success Plan elements saw significant benefits when managing, migrating, and optimizing their SAP cloud solutions.1

dgl

Read the executive summary

link

dgl

Read the full white paper

link

background-color
no-color
alignment
left
ignoreBottomPadding
false

28

%

less time spent on incident management1
fast-fact

39

%

reduction in impactful security breaches1
fast-fact

$4.9

million

in average annual benefits achieved1
fast-fact
background-color
no-color
section-grid-empty-inner-spacing
false

Resources

defaultImageType
middle-media
ai-fundamentally-changed-enterprise-support-thumbnail

default

#

The Future of Support Starts Now

Discover how AI is redefining enterprise support with predictive diagnostics, intelligent automation, and real-time insights.

Read the article

default

#

link

default

#

link

transformation tools thumbnail

default

#

Business transformation management with SAP Cloud ALM

Discover how SAP helps guide you through your cloud transformation.

Learn about transformation management

default

#

link

default

#

link

SAP Enterprise Support Academy Newsletter thumbnails

default

#

SAP Enterprise Support Academy newsletter

Check out the latest edition of our newsletter, featuring the latest news, training courses, upcoming sessions, and educational offerings.

Read the newsletter

default

#

link

default

#

link

support portal resource thumbnail

default

#

SAP Support Portal

Manage your SAP products, get support, access documentation, and more.

Access the portal

default

#

link

default

#

link

background-color
no-color
alignment
left
ignoreBottomPadding
false

Frequently asked questions

What is a success plan?
Success plans are tiered engagements that provide a rich set of services and features such as personalized partnerships and self-guided resources that help ensure your continuous success.
What is the Foundational Success Plan?
The Foundational Success Plan is centered around SAP Enterprise Support and is expanded with onboarding and technical cloud operations. It’s included with every SAP cloud solution.
How do I get the Foundational Success Plan?
The Foundational Success Plan is included with every cloud subscription. It’s delivered through SAP Enterprise Support, onboarding services, and technical cloud operations.
I purchased my SAP solution through a partner. Do I still get the Foundational Success Plan?
Yes. The Foundational Success Plan is automatically included with your SAP cloud subscription, whether you purchased it directly from SAP or through a partner.
background-color
no-color
alignment
left
ignoreBottomPadding
false
1 IDC Business Value White Paper, "The Business Value of Using SAP’s Foundational Success Plan," sponsored by SAP, April 2026, Doc #US54140525-BVWP.
false
false