Extract entities from customer communications
Extract information and create entities in backends of SAP solutions.
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Overview
Backend entity extraction automatically detects and extracts ID patterns—like invoice or contract account numbers—from unstructured documents such as emails. This converts free text into structured data, enabling automated entity creation in SAP backends like S/4HANA Cloud and reducing manual workload in service operations.
Benefits
- Reduce time spent locating and linking entity references within support documentation
- Accelerate case handling by transforming unstructured input into structured records
- Boost operational efficiency with minimal manual intervention
Business value
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Increased staff productivity
50% improvement via automated extraction
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Fewer repeated service cases
30% drop in repeat cases through accuracy
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Faster service resolution
Structured data speeds up support workflows
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Entity extraction
Entity extraction email
Entity extraction option