SAP Service Cloud Version 2, case summary

Name: SAP Service Cloud Version 2, case summary
Brand: SAP SE

Create a case summary using the email communications.

Overview

Generate case summary from all the inbound and outbound interactions between the customer and service agent in a case and display the interaction summary to avoid scrolling through every interaction.

Benefits

Help service agents in quickly reading the entire history of customer cases when it is being handed over from one processor or team to another
Help service agents in appropriately answering customer queries and resolving it

Business Value

25% improvement in service agent productivity
10% increase in first-call resolution rate

Details

Solution type

AI Feature

Compatibility

Works with

This product is compatible with or enhances the functionality of these SAP solutions but doesn't require them.

SAP Service Cloud

Plans and pricing

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Details:
- This AI offering can only be bought as part of the package Joule Premium for Customer Experience and is not available seperately.
- Use the AI Estimator to estimate the number of AI Units required.

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