SAP Field Service Management, equipment insights
Generate summary based on previous activities for a piece of equipment.
Overview
Equipment insights allows you to generate a summary based on previously performed activities for a piece of equipment. The purpose of the summary is to provide the technician with information about the piece of equipment, for example, used spare parts, the duration of the activity, performed checklists and their results. It provides dispatchers with intelligent service recommendations at an asset level by identifying patterns and trends based on equipment history and performance data.
Benefits
- Increase technician productivity by having realistic activity duration estimates when creating service calls and activities
- Help technicians in faster service issue resolution with self diagnostic capabilities by streamlining the resolution process through the swift identification of equipment issues
- Help dispatchers to better identify the issue with the equipment and pick the best service worker for the job
Business Value
- 65% improvement in Field Service FTE productivity
- 5% increase in first-time resolution rate
Details
Solution type
AI Feature
Compatibility
Works with
SAP Field Service Management
